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Document Preview Service Level Agreement |
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Title: |
Service Level Agreement |
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Entities: |
eAssist.com, Inc.; Concierge Technologies Inc. |
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Date: |
2000 |
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Size: |
Preview shows 2KB of 39KB total |
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Price: |
$37 |
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ID: |
#116667 |
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eassist.com
Service Level Agreement (SLA)
Under this Agreement, dated 3/31/00, eAssist.com, Inc. ("eAssist",
"eAssist.com") and Concierge ("Concierge") agree to the following:
1. Services
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Concierge wishes to contract eAssist.com to provide multimedia customer
relationship management (eCRM) services via the Internet to Concierge.
eAssist.com will provide outsourced e-mail management services and
software, chat management services and software, and voice based call
handling. eAssist.com will be responsible for the management of all
technical infrastructure, bandwidth, hardware, software and agents.
2. Term
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The term of this Agreement shall be two years commencing on 3.29.00.
Thereafter, the agreement will automatically renew for successive
one-year periods unless Concierge notifies eAssist.com sixty (60) days
prior to the Agreement and date of its intention to cancel the
Agreement. eAssist.com may terminate this agreement for any reason on
sixty (60) days written notice. In the event of any form of termination
Concierge agrees to pay eAssist.com all costs identified in this
Agreement up to and including the date of termination.
3. Payment of Invoices
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Setup fees are payable on agreement signature.
All invoices are payable net thirty (30).
If invoices are not paid within thirty (30) days of the invoice due
date, eAssist.com will send a collection notice to Concierge requesting
payment. If the payment is not received within fifteen (15) days of the
date posted on the collection notice, eAssist.com may at its sole
discretion disable the service. The service will only be re-enabled on
full payment of all outstanding invoices.
4. Implementation
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The work to be performed in order to implement an eAssist solution for
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