Preview | Service Level Agreement | The Peoples Telephone Company Limited; Brek Energy Corp.

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Service Level Agreement

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Title:

Service Level Agreement

Entities:

BREK Energy Corp.; The Peoples Telephone Company Limited; Brek Energy Corp.

Date:

1999

Size:

Preview shows 2KB of 30KB total

Price:

$37

ID:

#116683

► Services ► Service Level Agreements
► Financial ► Consumer Financial Services

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                                   FEC LIMITED



                             Service Level Agreement





THIS AGREEMENT is made on the o day of November 1999.





BETWEEN:

               FEC  Limited,  a company  incorporated  under the laws of Bermuda

               whose registered office is at Milner House, 18 Parliament Street,

               Hamilton HM12,  Bermuda ("FEC") and The Peoples Telephone Company

               Limited,  a company  incorporated under the laws of Hong Kong SAR

               whose registered office is at 8/F Manhattan Centre, 8 Kwai Cheong

               Road, Kwai Chung, Kowloon, Hong Kong. ("Merchant")



RECITALS:



A.     This Agreement supplements and shall be construed in conjunction with the

       Ecommerce  Merchant  Agreement signed between FEC and the Merchant.  This

       Agreement becomes void if either party terminates the Ecommerce  Merchant

       Agreement.



B.     FEC  will,  from  time to  time,  provide  professional  services  to the

       Merchant that enables  proper  connection to the FEC payment  gateway and

       the use of FEC Services. This Agreement defines the services, support and

       service levels that FEC is committed to the Merchant.





1.     DEFINITIONS



       1.1    Acceptance Date - for an item of Software,  the first business day

              following the date on which  Merchant  advises FEC in writing that

              "User   Acceptance   Test"  for  that  item  has  been   completed

              successfully.



       1.2    Delivery  Date - the  business  day on which  FEC makes all of the

              Software available for installation at the Installation Site.



       1.3    Delivery  Target Date - the  business  day  specified in a Project

              Plan  on  which  FEC  agrees  to  make   available   Software  for

              installation at the Installation Site.



       1.4    Ecommerce  Merchant  Agreement - the Ecommerce  Merchant Agreement

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