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Title: |
Master Software License Agreement |
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Entities: |
Electronic Data Systems Corp.; Knova Software, Inc.; ServiceWare Technologies, Inc. |
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Date: |
2000 |
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Size: |
Preview shows 15KB of 147KB total |
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Price: |
$77 |
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ID: |
#1274887 |
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MASTER SOFTWARE LICENSE AGREEMENT
BETWEEN
ELECTRONIC DATA SYSTEMS CORPORATION
AND
SERVICEWARE TECHNOLOGIES, INC.
JUNE 30, 2000
<PAGE> 2
TABLE OF CONTENTS
FOR
MASTER SOFTWARE LICENSE AGREEMENT
<TABLE>
<CAPTION>
<S> <C> <C>
ARTICLE 1. AGREEMENT, TERM, AND DEFINITIONS.......................................1
1.01 AGREEMENT AND TERM.____________________________________________________1
1.02 CERTAIN DEFINITIONS.___________________________________________________1
ARTICLE 2. PURCHASE ORDERS........................................................2
2.01 ISSUANCE AND ACCEPTANCE OF PURCHASE ORDERS.____________________________2
2.02 EVALUATION PURCHASE ORDERS.____________________________________________3
2.03 CANCELLATION OF PURCHASE ORDERS._______________________________________3
ARTICLE 3. PROVISION OF LICENSED SOFTWARE AND SERVICES............................3
3.01 GENERAL._______________________________________________________________3
3.02 TRANSPORTATION OF LICENSED SOFTWARE.___________________________________3
3.03 RISK OF LOSS.__________________________________________________________4
3.04 INSTALLATION OF LICENSED SOFTWARE._____________________________________4
3.05 RIGHT TO CANCEL FOR DELAYS.____________________________________________4
3.06 SERVICES IN GENERAL.___________________________________________________4
3.07 TIME AND MATERIALS SERVICES.___________________________________________5
3.08 USE OF EXISTING MATERIALS._____________________________________________6
3.09 FURTHER ACTS.__________________________________________________________6
3.10 EDS BUSINESS PRACTICES.________________________________________________6
3.11 TIME OF PERFORMANCE____________________________________________________6
3.12 EDUCATION SERVICES.____________________________________________________6
ARTICLE 4. PROVISION OF LICENSED SOFTWARE.........................................6
4.01 ACCEPTANCE OF LICENSED SOFTWARE._______________________________________6
4.02 GRANT OF LICENSE.______________________________________________________7
4.03 TRANSFER OF LICENSED SOFTWARE._________________________________________7
4.04 OWNERSHIP OF LICENSED SOFTWARE AND MODIFICATIONS.______________________7
4.05 PROPRIETARY MARKINGS.__________________________________________________8
4.06 DUPLICATION OF DOCUMENTATION.__________________________________________8
4.07 PROTECTION OF LICENSED SOFTWARE._______________________________________8
4.08 LICENSED SOFTWARE SUPPORT AND MAINTENANCE SERVICES.____________________8
4.09 LICENSED SOFTWARE SUPPORT AND MAINTENANCE SERVICES OPTIONS.____________9
</TABLE>
i
<PAGE> 3
<TABLE>
<CAPTION>
<S> <C> <C> <C>
4.10 PROVISION OF SOURCE CODE._____________________________________________10
4.11 ACQUISITION OF THIRD PARTY SOFTWARE.__________________________________10
4.12 [INTENTIONALLY LEFT BLANK]____________________________________________10
4.13 RESALE OF PRODUCTS BY EDS.____________________________________________11
4.14 DIVESTITURE OF BUSINESS.______________________________________________11
ARTICLE 5. WARRANTIES, INDEMNITIES, AND LIABILITIES..............................12
5.01 WARRANTY._____________________________________________________________12
5.02 PROPRIETARY RIGHTS INDEMNIFICATION.___________________________________13
5.03 CROSS INDEMNIFICATION.________________________________________________13
5.04 LIMITATION OF LIABILITY.______________________________________________13
5.05 INSURANCE.____________________________________________________________14
5.06 SURVIVAL OF ARTICLE.__________________________________________________14
ARTICLE 6. PAYMENTS TO SUPPLIER..................................................14
6.01 CHARGES, PRICES, AND FEES FOR LICENSED SOFTWARE AND SERVICES._________14
6.02 MODIFICATIONS TO CHARGES._____________________________________________15
6.03 AUTO PAYMENT._________________________________________________________15
6.04 PAYMENT THROUGH INVOICING.____________________________________________16
6.05 TAXES.________________________________________________________________16
ARTICLE 7. TERMINATION...........................................................17
7.01 TERMINATION FOR CAUSE.________________________________________________17
7.02 TERMINATION FOR INSOLVENCY OR BANKRUPTCY._____________________________17
7.03 TERMINATION FOR NON-PAYMENT.__________________________________________17
7.04 TERMINATION OF SOFTWARE LICENSE.______________________________________18
7.05 RIGHTS UPON TERMINATION.______________________________________________18
7.06 RETURN OF MATERIALS.__________________________________________________18
ARTICLE 8. MISCELLANEOUS.........................................................18
8.01 BINDING NATURE, ASSIGNMENT, AND SUBCONTRACTING._______________________18
8.02 AUTHORITY TO CONTRACT.________________________________________________18
8.03 COUNTERPARTS._________________________________________________________19
8.04 HEADINGS._____________________________________________________________19
8.05 AUTHORIZED AGENCY.____________________________________________________19
8.06 RELATIONSHIP OF PARTIES.______________________________________________19
8.07 CONFIDENTIALITY.______________________________________________________19
8.08 MEDIA RELEASES._______________________________________________________20
8.09 DISPUTE RESOLUTION.___________________________________________________20
</TABLE>
ii
<PAGE> 4
<TABLE>
<CAPTION>
<S> <C> <C> <C>
8.10 PROPOSALS AND SPECIAL PROJECTS._______________________________________20
8.11 GOVERNMENTAL CUSTOMERS._______________________________________________20
8.12 INTERNATIONAL BUSINESS._______________________________________________21
8.13 COMPLIANCE WITH LAWS._________________________________________________21
8.14 EXPORT._______________________________________________________________21
8.15 NOTICES.______________________________________________________________21
8.16 FORCE MAJEURE.________________________________________________________22
8.17 SEVERABILITY._________________________________________________________22
8.18 WAIVER._______________________________________________________________22
8.19 REMEDIES._____________________________________________________________22
8.20 SURVIVAL OF TERMS.____________________________________________________22
8.21 NONEXCLUSIVE MARKET AND PURCHASE RIGHTS.______________________________22
8.22 GOVERNING LAW.________________________________________________________23
8.23 ENTIRE AGREEMENT._____________________________________________________23
</TABLE>
LIST OF EXHIBITS
EXHIBIT A:
EDS BUSINESS PRACTICES
EXHIBIT B:
CHARGES, PRICES, AND FEES
EXHIBIT C:
THIRD PARTY SYSTEM ACCESS AGREEMENT
EXHIBIT D:
INTENTIONALLY LEFT BLANK
EXHIBIT E:
EDUCATION SERVICES
EXHIBIT F:
DIRECT COMPETITORS
iii
<PAGE> 5
MASTER SOFTWARE LICENSE AGREEMENT
THIS MASTER SOFTWARE LICENSE AGREEMENT (the "Agreement"), dated June
29, 2000 (the "Effective Date"), is between SERVICEWARE TECHNOLOGIES, INC., a
Delaware corporation ("Supplier"), and ELECTRONIC DATA SYSTEMS CORPORATION, a
Delaware corporation ("EDS").
W I T N E S S E T H:
WHEREAS, EDS desires to have the right to license computer software
programs and to obtain services from Supplier from time to time; and
WHEREAS, Supplier is willing to provide computer software programs and
services to EDS in accordance with the terms and conditions set forth in this
Agreement;
NOW, THEREFORE, in consideration of the premises, and other good and
valuable consideration received and to be received, the receipt and sufficiency
of which are hereby acknowledged, Supplier and EDS agree as follows:
ARTICLE 1. AGREEMENT, TERM, AND DEFINITIONS
1.01 AGREEMENT AND TERM.
The parties agree that the terms and conditions of this Agreement apply to
the provision of products and services to EDS by Supplier and Supplier
agrees that products and services which Supplier generally makes available
to other customers shall be made available to EDS under the terms and
conditions of this Agreement. The initial term of this Agreement shall be
five (5) years commencing on the Effective Date. The Agreement shall
automatically renew for successive two (2) year renewal terms thereafter
unless either party provides the other party written notice of its intent
not to renew not less than sixty (60) days prior to the expiration of the
initial or any renewal term.
1.02 CERTAIN DEFINITIONS.
The following definitions apply to this Agreement:
(a) "Affiliate" means any entity controlling, controlled by or under
common control with EDS. For purposes of this Agreement, control
means operational control in which the controlling entity has
either (i) at least fifty percent (50%) of the equity interest, or
(ii) the maximum percentage of the equity interest allowed by
local law, based on the entity's location or state of
incorporation, as applicable, whichever is less.
(b) "Applicable Specifications" means the functional, performance,
operational, compatibility, and other specifications or
characteristics of a Product described in applicable Documentation
and such other specifications or characteristics of a Product
agreed upon in writing by the parties.
(c) "Direct Competitor" shall mean the direct competitors of Supplier.
The current list of Direct Competitors is attached hereto as
Exhibit F, and shall include such companies' successors and
assigns. Supplier reserves the right to add additional companies
to Exhibit F as it determines in good faith to be its direct
competitor(s).
(d) "Documentation" means user guides, operating manuals, education
materials, product descriptions and specifications and technical
manuals relating to the Products or used in conjunction with the
Services, whether distributed in print, magnetic, electronic, or
video format, in effect as of the date (i) a Product is shipped to
or is accepted by EDS, as applicable, or (ii) the Service is
provided to EDS.
1
<PAGE> 6
(e) "Employee" means those employees, agents, subcontractors,
consultants, and representatives of Supplier provided or to be
provided by Supplier to perform Services pursuant to this
Agreement.
(f) "Existing Materials" means any confidential or proprietary
materials which (i) belong to third parties, (ii) Supplier has a
pre-existing intellectual property interest, or (iii) are
developed outside of its performance of this Agreement without
reference to the other parties intellectual property or
confidential information.
(g) "Licensed Software" means computer programs in object code
(including micro code), provided or to be provided by Supplier
pursuant to this Agreement as set forth on Exhibit B. The
definition of Licensed Software also includes any enhancements,
translations, modifications, updates, releases, or other changes
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