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Title: |
Master Agreement |
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Entities: |
Advanta Corp.; AT&T Corp.; Lakshmi Venkataswamy; Advanta Corp |
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Date: |
2003 |
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Preview shows 15KB of 72KB total |
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$42 |
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ID: |
#153521 |
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AT&T CUSTOM MASTER AGREEMENT
MA REFERENCE NO. 120497
CUSTOMER LEGAL NAME ("CUSTOMER", "YOU" OR "YOUR") AT&T CORP. ("AT&T")
Advanta Shared Services Corp. AT&T Corp.
CUSTOMER ADDRESS AT&T ADDRESS
Welsh and McKean Roads 55 Corporate Drive
Springhouse Bridgewater, New Jersey 08807
PA 19477
CUSTOMER CONTACT AT&T CONTACT
Name: Lakshmi Venkataswamy Master Agreement Support Team
Title: Vice President Email: mast@att.com
Telephone: 215-444-5757
Fax:
Email: lvenkataswamy@advanta.com
This Agreement consists of the attached General Terms and Conditions and all
service attachments ("Attachments") attached hereto or subsequently signed by
the parties and that reference this Agreement (collectively, this "Agreement").
In the event of a conflict between the General Terms and Conditions and any
Attachment, the Attachment shall take precedence.
This Master Agreement consists of this Cover Page, the attached General Terms
and Conditions, including its addenda, and all Service Attachments
("Attachments"), including those Surviving MA Attachments that were part of
Master Agreement # 12640 as of the Effective Date of this Agreement as well as
new Attachments that are attached hereto or subsequently signed by the parties
and that reference this Agreement (collectively, this "Agreement") . All other
attachments are hereby terminated as of the effective date of this Agreement.
The Surviving MA Attachments shall be deemed to be Attachments to this
Agreement. References in the Surviving MA Attachments to this replacement MA
shall be construed as referring to this Agreement. In the event of conflict
between the General Terms and Conditions and any Attachment, the Attachment
shall take precedence.
This Agreement shall become effective and shall automatically supercede and
replace the MA 12640 when signed by both parties ("Effective Date") and shall
continue in effect for as long as any Attachment remains in effect, unless
earlier terminated in accordance with the provisions of the Agreement. The term
of each Attachment is stated in the Attachment.
As of the Effective Date of this Agreement, the Surviving MA Attachments are as
follows:
{TABLE}
{S} {C} {C}
1. AT&T Internet Transport Services - 2. AT&T Internet Transport Services- 3. AT&T Internet Transport
Service Order Attachment - Managed Service Order Attachment - Managed Services - Service Order
Internet Service- MDS000308160390, SOA Internet Services - CSM020820140352, SOA Attachment - Managed Internet
#1315 # MIS85876 Services - MDS0102005141830, SOA
#34191
{/TABLE}
SIGNATURE BELOW BY YOUR AUTHORIZED REPRESENTATIVE IS YOUR CONSENT TO
THE TERMS AND CONDITIONS OF THIS AGREEMENT
CUSTOMER: ADVANTA SHARED SERVICES CORP. AT&T CORP.
By: /s/ Leonard Di Williams By: /s/ Frances M. Mikulic
---------------------------------- ------------------------
(Authorized Signature) (Authorized Signature)
LENNY DI WILLIAMS District Manager
(Typed or Printed Name) (Typed or Printed Name)
CIO, SVP, Advanta Shared Services Corp.
--------------------------------------- -------------------------------
(Title) (Title)
2/7/2003 2/10/2003
(Date) (Date)
{PAGE}
AT&T MA REFERENCE NO. __________
GENERAL TERMS AND CONDITIONS
The following terms and conditions shall apply to the provision and use of the
products and services ("Service" or "Services") provided by AT&T pursuant to
this Agreement.
1.0 DEFINITIONS
1.1 "Affiliate" of a party means any entity that directly or indirectly
controls, is controlled by or is under common control with such party, and, in
the case of AT&T, it also means any entity which AT&T has authorized to offer
any Service or part of any Service.
1.2 "Content" means information made available, displayed or transmitted in
connection with a Service (including, without limitation, information made
available by means of an HTML "hot link", a third party posting or similar
means) including all trademarks, service marks and domain names contained
therein as well as the contents of any bulletin boards or chat forums, and, all
updates, upgrades, modifications and other versions of any of the foregoing.
1.3 "User" means anyone who uses or accesses any Service purchased by You
under this Agreement.
2.0 CHARGES AND BILLING
2.1 You shall pay AT&T for Your and Users' use of the Services at the rates
and charges specified in the Attachments, without deduction, setoff or delay for
any reason except for amounts not yet due because they are disputed in good
faith as provided in Section 2.3 below. Charges set forth in the Attachments are
exclusive of any applicable taxes. You may be required at any time to pay a
deposit if AT&T determines that You are not creditworthy.
2.2 You shall pay all shipping charges, taxes (excluding those on AT&T's
net income) and other similar charges (and any related interest and penalties)
relating to the sale, transfer of ownership, installation, license, use or
provision of the Services, except to the extent a valid tax exemption
certificate is provided by You to AT&T prior to the delivery of Services. If You
dispute the taxability or desire to seek a refund of any tax imposed by any
federal, state or local jurisdiction as a result of the existence or operation
of this Agreement, You may at Your own expense and in Your own name, may file a
claim for refund or protest the imposition of the disputed tax. In the event
such claim for refund or protest must be made in the name of AT&T Corp, AT&T
shall in good faith and due diligence contest the imposition of such tax at Your
sole expense, provided that AT&T will not be required to pursue such a protest
if the action will result in (i) a lien against AT&T for which You have not
adequately indemnified AT&T or (ii) a penalty being assessed against AT&T for
which You have not adequately indemnified AT&T or (iii) AT&T taking a position
that would increase AT&T's tax liability.
2.3 Payment in U.S. currency is due within thirty (30) days after the date
of invoice, except for amounts disputed in good faith, and shall refer to the
invoice number. Restrictive endorsements or other statements on checks accepted
by AT&T will not apply. You shall reimburse AT&T for all costs (including
reasonable attorney fees) associated with collecting properly due, yet
delinquent or dishonored payments. AT&T shall reimburse You for all costs
(including reasonable attorney fees) associated with collecting properly due,
yet delinquent credits or refunds of overcharges. At AT&T's option, interest
charges may be added to any undisputed past due amounts at the lower of 1.5% per
month or the maximum rate allowed by law. Charges shall be considered past due,
if not paid in full within thirty (30) days after the date of an invoice, except
that, in the event of a bona fide dispute over a charge specifically identified
by You through written notice to AT&T in good faith, payment of the identified
charge will not be considered past due and no interest will be charged for
non-payment of such disputed charges pending investigation by AT&T. Upon
completion of AT&T's investigation of such disputed charge, AT&T will advise You
of the results of the investigation and will make such adjustments as deemed
appropriate in AT&T's sole discretion. Payment of any disputed charges that are
determined by AT&T to be correct as a result of such investigation and
consultation shall be considered past due if not paid in full within thirty (30)
days after completion of the foregoing process.
2.4 Bona fide disputes concerning invoices shall be addressed by the AT&T
Customer Billing Service Center ("CBSC") pursuant to its established methods and
procedures, after the dispute is referred to the CBSC by either You or Your
account team. If the dispute cannot be addressed by the CBSC within thirty (30)
days from the referral to the CBSC, it shall be escalated to the parties'
representatives as specified below. However, nothing herein shall absolve You
from promptly submitting reasonable security for payment of any withheld amounts
upon demand by AT&T, in the event that AT&T determines that Your financial
condition is such that Your ability to pay is in reasonable doubt. Upon AT&T's
resolution of the dispute, Customer shall promptly pay all amounts consistent
with the resolution, plus interest charges (at AT&T's option) calculated from
the date of AT&T's notice to Customer of the results of the investigation, at
the lower of 1.5% per month or the maximum rate allowed by law.
{TABLE}
{CAPTION}
AT&T CUSTOMER TIME TO RESOLVE
-------------------------------------------------------------------
{S} {C} {C}
Client Business Mgr. Vice President IT 30 days
-------------------------------------------------------------------
Sales Center V.P. CFO 15 days
-------------------------------------------------------------------
Regional V.P. President 15 days
-------------------------------------------------------------------
{/TABLE}
3.0 RESPONSIBILITIES OF THE PARTIES
3.1 AT&T agrees to provide Services to You, subject to the availability of
the Services, in accordance with the terms and conditions, and at the charges
specified in this Agreement, consistent with all applicable laws and
regulations.
3.2 You shall assure that Your and Users' use of the Services and Content
will at all times comply with all applicable laws, regulations and written and
electronic instructions for use. AT&T reserves the right to terminate affected
Attachments, suspend affected Services, and/or remove Your or Users' Content
from the Services, if AT&T determines, in the exercise of its reasonable
discretion, that such use or Content does not conform with the requirements set
forth in this Agreement or interferes with AT&T's ability to provide Services to
You or others or receives notice from a reputable source that Your or Users' use
or Content may violate any laws or regulations. AT&T's actions or inaction under
this Section shall not constitute review or approval of Your or Users' use or
Content. AT&T will use reasonable efforts to provide notice to You before taking
action under this Section.
4.0 USE OF INFORMATION
4.1 All documentation, technical information, Software, business
information, or other materials that are disclosed by either party to the other
in the course of performing this Agreement shall be considered proprietary
information ("INFORMATION") of the disclosing party, provided such information
is in written or other tangible form that is clearly marked as "proprietary" or
"confidential". This Agreement shall be deemed to be AT&T and Your INFORMATION.
Your Content shall be deemed to be Your INFORMATION.
4.2 Each party's INFORMATION shall, for a period of three (3) years
following its disclosure (except in the case of Software or Your personally
identifiable customer, consumer or applicant information, for an indefinite
period): (i) be held in confidence; (ii) be used only for purposes of performing
this Agreement (including in the case of AT&T, the ability to monitor and record
Your transmissions in order to detect fraud, check quality, and to operate,
maintain and repair the Services) and using the Services; and (iii) not be
disclosed except to the receiving party's employees, agents, potential
acquirors, and contractors having a need-to-know (provided that such agents and
contractors are not direct competitors of either party and agree in writing to
use and disclosure restrictions as restrictive as this Article 4), or to the
extent required by law (provided that prompt advance notice is provided to the
disclosing party to the extent practicable).
4.3 The restrictions in this Article shall not apply to any information
that: (i) is independently developed by the receiving party; or (ii) is lawfully
received by the receiving party free of any obligation to keep it confidential;
or (iii) becomes generally available to the public other than by breach of this
Agreement.
4.4 AT&T shall implement appropriate security measures, policies, and
procedures that are designed to meet the objectives of the Interagency
Guidelines establishing standards for safeguarding customer information issued
by any regulatory agency with jurisdiction over CUSTOMER, including, but not
limited to, the Board of Governors of the Federal Reserve (the "Guidelines").
These objectives require a bank to contract with its service providers,
including AT&T, to implement appropriate measures to (1) ensure the security and
confidentiality of CUSTOMER's End Customer Information, (2) protect against any
anticipated threats or hazards to the security or integrity of such End Customer
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