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Document Preview Master Services Agreement |
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Title: |
Master Services Agreement |
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Entities: |
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Date: |
2001 |
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Size: |
Preview shows 5KB of 16KB total |
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Price: |
$39 |
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ID: |
#341561 |
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Intercallnet, Inc.
and
Informed Communications Systems, Inc.
================================================================================
MASTER SERVICES AGREEMENT
================================================================================
This Agreement made this 20th day of August 2001 between Informed
Communication Systems, Inc. ("ICS") with principal offices located at 2200 West
Commercial Blvd., Suite 305, Fort Lauderdale, Florida, 33309 and Intercallnet,
Inc., ("ICN") with principal offices at 6340 N.W. 5th Way, Fort Lauderdale, FL
33309 (collectively referred to as the "Parties").
WHEREAS ICS is interested in the continued existence of a Telemarketing
and Client Business Development Services relationship with ICN for the
processing of telemarketing calls and Database Management at a ICN production
facility for an assigned ICS client ("Client"); and
WHEREAS ICN, an established telemarketing business, is interested in
providing the necessary facilities, equipment, maintenance, service and
personnel for each assigned ICS Client campaign.
NOW THEREFORE, in consideration of the mutual promises and obligations
of ICS and ICN, as set forth herein, and other good and valuable consideration,
the sufficiency of which is acknowledged by the execution of this Agreement, the
parties agree as follows:
1. As part of the ICS Telemarketing Master Services Agreement, ICN shall
provide facilities, equipment, maintenance, service and personnel
required to establish, maintain and operate the Telemarketing location,
all in accordance with the day to day operating procedures,
telemarketing techniques, training, quality assurance, and control
measures and such other specific instructions (collectively the
"Operating Procedures") as approved by ICS, in an attachment to this
Agreement accepted by ICN. These Operating Procedures may from time to
time be modified in writing by ICS, and accepted by ICN and ICN shall
comply with such updated and/or modified Operating Procedures. The
Operating Procedures shall be reasonable in nature and shall be used
exclusively for the performance of this Agreement. Nothing herein shall
be construed to obligate ICS to generate Operating Procedures. ICS
shall only be obligated to pay ICN under the terms and conditions of
fully executed Operating Procedures attached hereto and made a part
hereof.
2. When ICS or it's client provides records with phone numbers to ICN it
would be in the agreed upon format as specified in each
project-specific attachment ("Project Attachment"). This Master
Agreement will be modified by executed Project Attachments, which will
be a part of this Agreement. ICS will also assist with the development
of mutually approved scripts, order forms and report formats to be used
exclusively for each program. ICN will not make any changes to the
materials or scripts without the consent of ICS. At the termination of
a specific Client campaign, ICN must return all prospect name lists,
completed call records and Client-provided materials and all copies of
material relating to the specified program within 48 hours, by delivery
service of ICS's choice to ICS at ICS's expense provided ICN has been
paid in full for all work performed under this Agreement.
3. ICN acknowledges ICS's responsibility to assure maximum program
performance for each Client campaign. To that end, ICN shall use its
commercially reasonable efforts to:
A. Provide feedback and consult with ICS on ways to improve the script
and other calling materials;
{PAGE}
B. Manage the list and call traffic to ensure maximum performance from
each phone agent;
C. Provide ICS with the names and/or identification numbers of all
phone agents and supervisors working on ICS programs prior to the start
of each program and as changes occur;
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