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Master Services Agreement

 

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Title:

Master Services Agreement

Entities:

Intercallnet, Inc.

Date:

2001

Size:

Preview shows 4KB of 15KB total

Price:

$41

ID:

#341570

 

 

► Services ► Services Agmt. ► Master Services Agreements
► Services ► Communications Services

 

 

Start of Preview


                           AMERICOMM DIRECT MARKETING


MASTER SERVICES AGREEMENT


Agreement made this April 19th day of April 2001 between AMERICOMM DIRECT
MARKETING ("ADM") with principal offices located at 494 St. Paul's Blvd.,
Norfolk, Virginia 23510 and InterCallNet, Inc. ("ICN") with principal offices at
6340 N.W. 5th Way, Ft. Lauderdale, FL 33309 (collectively referred to as the
"parties").

WHEREAS ADM is interested in the continued existence of a Telemarketing
relationship with ICN for the processing of telemarketing calls at a ICN
production facility for an assigned ADM client ("Client"); and

WHEREAS ICN, an established telemarketing business, is interested in
providing the necessary facilities, equipment, maintenance, service and
personnel for each assigned ADM Client campaign.

NOW THEREFORE, in consideration of the mutual promises and obligations
of ADM and ICN, as set forth herein, and other good and valuable consideration,
the sufficiency of which is acknowledged by the execution of this Agreement, the
parties agree as follows:

1. As part of the ADM Telemarketing Master Services Agreement, ICN shall
provide facilities, equipment, maintenance, service and personnel required to
establish, maintain and operate the Telemarketing location, all in accordance
with the day to day operating procedures, telemarketing techniques, training,
quality assurance, and control measures and such other specific instructions
(collectively the "Operating Procedures") as established by ADM, in an
attachment to this Agreement accepted by ICN. These Operating Procedures may
from time to time be modified in writing by ADM, and accepted by ICN and ICN
shall comply with such updated and/or modified Operating Procedures. The
Operating Procedures shall be reasonable in nature and shall be used exclusively
for the performance of this Agreement.

2. When ADM provides records with phone numbers to ICN it would be in the
agreed upon format as specified in each project-specific attachment ("Project
Attachment"). This Master Agreement will be modified by executed Project
Attachments, which will be a part of this Agreement. ADM will also provide
approved script/order forms and report formats to be used exclusively for each
program. ICN will not make any changes to the materials or scripts without the
consent of ADM. At the termination of a specific Client campaign, ICN must
return all prospect name lists, completed call records and Client-provided
materials and all copies of material relating to the specified program within 48
hours, by delivery service of ADM's choice to ADM at ADM's expense provided ICN
has been paid in full for all work performed under this Agreement.

3. ICN acknowledges ADM's responsibility to assure maximum program
performance for each Client campaign. To that end, ICN shall use its
commercially reasonable efforts to:

A. Provide feedback and consult with ADM on ways to improve
the script and other calling materials;

B. Manage the list and call traffic to ensure maximum
performance from each phone agent;

C. Provide ADM with the names and/or identification numbers of
all phone agents and supervisors working on ADM programs prior to the
start of each program and as changes occur;

D. Respect ADM's criteria and promptly adhere to ADM's
instructions concerning the selection and removal of phone agents
placing calls on any ADM program;

1
{PAGE}

E. Allow ADM to conduct training of phone agents and
supervisors on the Client's behalf;

F. Provide sufficient supervision and monitoring daily so that

 

End of Preview

 

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