EMPLOYMENT AGREEMENT

THIS AGREEMENT, made as of November 7, 2003, by and between ICT GROUP, INC., a Pennsylvania corporation (hereinafter called Company), and Jeffrey Moore, an individual (hereinafter called Employee).

WITNESSETH

Company wishes to employ Employee and Employee wishes to enter into the employ of Company on the terms and conditions contained in this Agreement.

NOW, THEREFORE, in consideration of the facts, mutual promises and covenants contained herein and intending to be legally bound hereby, Company and Employee agree as follows:

1.    Employment.  Company hereby employs Employee as Senior Vice President and General Counsel and Employee hereby accepts employment by Company for the period of time and upon the terms, conditions and restrictions contained in this Agreement.

2.    Duties and Responsibilities.

       (a)  Employee agrees to assume such duties and responsibilities normally associated with the position indicated above, and as may be assigned to Employee by the Chief Executive Officer or President of the Company from time to time. Employee shall perform any other duties reasonably required by Company and, if requested by Company, shall serve as an officer or director of Company without additional compensation.

       (b)  Throughout the term of this Agreement, Employee shall devote his entire working time, energy, skill and best efforts to the performance of his duties hereunder in a manner which will faithfully and diligently further the business and interest of Company. During the term of this Agreement, Employee may not, directly or indirectly, do any work for any other company.

Jeffrey Moore

Employment Agreement

Page 2

3.    Term.  This Agreement shall be for a term of one (1) year, commencing on, December 1, 2003 and ending on December 2, 2004 offer unless sooner terminated as hereinafter provided. Unless either party elects to terminate this Agreement at the end of the original or any renewal term by giving the other party written notice of such election at least ninety (90) days before the expiration of the then current term, this Agreement shall be deemed to have been renewed for an additional term of one (1) year commencing on the day after the expiration of the current term, unless sooner terminated as hereinafter provided.

4.    Compensation.

       (a)  For all of the service rendered by Employee to Company, Employee shall receive a gross annual salary of $200,000, less taxes and other deductions required by law, payable in reasonable periodic installments in accordance with Companys regular payroll practices in effect from time to time.

       (b)  In addition to Employees base salary, Company may pay Employee from time to time such bonuses or other additional compensation as Company may determine in its soles discretion.

       (c)  Throughout the term of this Agreement, Employee shall be eligible to participate in Companys insurance and other benefit plans and programs subject to their terms, conditions and restrictions. Nothing herein shall preclude Company from modifying or terminating any insurance or other benefit plan or program.

       (d)  Employee shall accrue vacation pay at a rate of 1.75 days per full-month of employment.

       (e)  Employee will not receive any remuneration or any other benefit from any client or any other company or individual in connection with any transaction in which Company is involved, directly or indirectly. Nor will Employee assign or give any part of the compensation which he receives from Company to any other employee, agent or representative of Company, to any client or any of its employees, agents or representatives, or to any other person or entity involved, directly or indirectly, with Company.

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